Permanent employee,
Full-time
· Business center De Punt (Ghent)
Read job description in:
Das erwartet Dich
As an Order Fulfilment Specialist (m/f/x), you will be responsible for complete order processing and customer contact from A to Z.
Deine Aufgaben
Order processing & tracking
Entering and checking incoming orders in our ERP system (Odoo)
Verifying that all customer data and requirements are present and correct
If possible, you will contact the customer directly
Or you link back to our sales people
Place orders with suppliers and follow up on delivery times
Monitor inventory levels, identify shortages and reorder in a timely manner
Shipping Preparation
Mainly small and light parcels that are easy to handle
Exceptionally larger parcels, where you can count on the help of colleagues
Preparation of delivery notes and arranging transportation (including international shipments, such as to Switzerland and the UK)
As well as provide license updates and make them available to the customer via email
Customer Contact & Service
Mostly by email and occasionally by phone
You will answer questions about delivery deadlines, delivery notes, delivery receipts and software updates
You proactively request additional data from customers and suppliers as needed for smooth order processing
You communicate primarily in Dutch and English to professionally address our international customers and suppliers. Knowledge of French is a plus
Customer satisfaction & KPIs
Follow up on complaints and measure customer satisfaction
Collect data and report results
Make suggestions to improve our processes
Collaboration & Process Optimization
Working closely with your colleagues in Ghent, France and Spain as well as with the order processing team at our headquarters in Fürth (Germany)
Actively contribute ideas on how to improve our logistics and administrative processes
Dein Profil
Education & experience
At least a degree in Higher Secondary Education (or equivalent through experience)
A Graduate degree in Logistics Management, Business Management or a similar field is a plus
Experience in a logistics or administrative position is a plus; motivated starters are also welcome
Software Knowledge
You are fluent with computers and preferably have experience with ERP systems (Odoo is a plus)
Languages
You speak and write good Dutch and English
French is an added value, given the international nature of our clients
Personal characteristics
Accurate and persistent: You work in a structured way and do not let complex issues get you down
Customer-oriented & communicative: You communicate clearly and friendly, both internally and externally, and know when to address the customer yourself or pass the question on to sales
Ownership: You feel responsible for your tasks and dare to take initiative when you see opportunities to make improvements
Unser Angebot
Employment: Full-time (38 hours) or 4/5th is negotiable
Salary: A competitive salary, negotiable upon request
Secondary benefits:
Mobility budget (for car, public transportation or bicycle)
Hospital and group insurance
Meal vouchers
Partial working from home possible (1 day per week on average)
Training opportunities
In addition to thorough internal training, you will have the opportunity to deepen your knowledge through courses and training, including language courses
Advancement opportunities
Limited within our growing SME structure, but you will have plenty of room to develop further in your role
Team & atmosphere
An international work environment with an open culture and friendly team
We regularly organize team building activities, dinners and events (both at home and abroad) and even workations
There are also annual events at the headquarters in Fürth for training and team building so that you can get to know your international colleagues
iba Benelux bv is the regional office of iba AG based in Fürth, Germany, a company that has specialized in high-tech measurement, automation and data acquisition systems for industrial applications for more than 30 years. iba AG's solutions help companies in sectors such as steel, aluminum, energy, pharma, offshore and mechanical engineering to optimize processes, analyze real-time data and improve quality standards.
From our office in Bedrijvencentrum De Punt (Ghent), we not only support customers in the Benelux, but also in France, Switzerland, Spain, Portugal and Great Britain. In addition, we have commercial colleagues in France and Spain to be close to customers in those regions. We combine the advantages of a small, cohesive team (currently 10 colleagues) with the international punch of iba AG. This international context provides an exciting mix of local independence and global expertise.
iba AG - Messsysteme für Industrie und Energie Unsere Mission ist es, Transparenz in die Welt der industriellen Produktion und der energieerzeugenden und -verteilenden Anlagen zu bringen. Durch den Einsatz unseres Systems können unsere Kunden sich sicher sein, dass ihre Anlagen zu 360° erfasst und damit alle Einzelprozesse in ihnen lückenlos aufgezeichnet und sichtbar gemacht werden. iba-Systeme sind in der Lage, die komplette Produktionskette zu dokumentieren – und im Zusammenhang zu sehen. Alle Aufzeichnungsergebnisse stehen unseren Kunden in einem Datenpool zur Verfügung, aus dem heraus sie die Funktion und die Entwicklung Ihrer Anlagen zielgenau optimieren können. Mit modernen Werkzeugen zur Datenanalyse lassen sich Ursachen auch für hochsporadische Fehlerbilder finden und damit die Verfügbarkeit nachhaltig verbessern.
Gestalte zusammen bei uns Lösungen und Produkte, mit denen unsere Kunden die Anforderungen der digitalen Welt im Industrie 4.0 und Energie Umfeld erfolgreich umsetzen.
Was immer Deine Talente und Deine Leidenschaften sind – wir geben Deiner Arbeit einen Sinn und Dir ein klares Ziel. Werde mit uns Teil von etwas Großem – und von einem großartigen Team, in dem jeder Einzelne seinen Beitrag leistet und sich einbringen kann.
Kurz gesagt: Wir bieten Dir nicht nur einen Job, sondern etwas, mit dem Du Dich identifizieren kannst.
What you can expect
As an Order Fulfilment Specialist (m/f/x), you will be responsible for complete order processing and customer contact from A to Z.
Your tasks
Order processing & tracking
Entering and checking incoming orders in our ERP system (Odoo)
Verifying that all customer data and requirements are present and correct
If possible, you will contact the customer directly
Or you link back to our sales people
Place orders with suppliers and follow up on delivery times
Monitor inventory levels, identify shortages and reorder in a timely manner
Shipping Preparation
Mainly small and light parcels that are easy to handle
Exceptionally larger parcels, where you can count on the help of colleagues
Preparation of delivery notes and arranging transportation (including international shipments, such as to Switzerland and the UK)
As well as provide license updates and make them available to the customer via email
Customer Contact & Service
Mostly by email and occasionally by phone
You will answer questions about delivery deadlines, delivery notes, delivery receipts and software updates
You proactively request additional data from customers and suppliers as needed for smooth order processing
You communicate primarily in Dutch and English to professionally address our international customers and suppliers. Knowledge of French is a plus
Customer satisfaction & KPIs
Follow up on complaints and measure customer satisfaction
Collect data and report results
Make suggestions to improve our processes
Collaboration & Process Optimization
Working closely with your colleagues in Ghent, France and Spain as well as with the order processing team at our headquarters in Fürth (Germany)
Actively contribute ideas on how to improve our logistics and administrative processes
Your profile
Education & experience
At least a degree in Higher Secondary Education (or equivalent through experience)
A Graduate degree in Logistics Management, Business Management or a similar field is a plus
Experience in a logistics or administrative position is a plus; motivated starters are also welcome
Software Knowledge
You are fluent with computers and preferably have experience with ERP systems (Odoo is a plus)
Languages
You speak and write good Dutch and English
French is an added value, given the international nature of our clients
Personal characteristics
Accurate and persistent: You work in a structured way and do not let complex issues get you down
Customer-oriented & communicative: You communicate clearly and friendly, both internally and externally, and know when to address the customer yourself or pass the question on to sales
Ownership: You feel responsible for your tasks and dare to take initiative when you see opportunities to make improvements
Our offer
Employment: Full-time (38 hours) or 4/5th is negotiable
Salary: A competitive salary, negotiable upon request
Secondary benefits:
Mobility budget (for car, public transportation or bicycle)
Hospital and group insurance
Meal vouchers
Partial working from home possible (1 day per week on average)
Training opportunities
In addition to thorough internal training, you will have the opportunity to deepen your knowledge through courses and training, including language courses
Advancement opportunities
Limited within our growing SME structure, but you will have plenty of room to develop further in your role
Team & atmosphere
An international work environment with an open culture and friendly team
We regularly organize team building activities, dinners and events (both at home and abroad) and even workations
There are also annual events at the headquarters in Fürth for training and team building so that you can get to know your international colleagues
About iba Benelux iba Benelux bv is the regional office of iba AG based in Fürth, Germany, a company that has specialized in high-tech measurement, automation and data acquisition systems for industrial applications for more than 30 years. iba AG's solutions help companies in sectors such as steel, aluminum, energy, pharma, offshore and mechanical engineering to optimize processes, analyze real-time data and improve quality standards.
From our office in Bedrijvencentrum De Punt (Ghent), we not only support customers in the Benelux, but also in France, Switzerland, Spain, Portugal and Great Britain. In addition, we have commercial colleagues in France and Spain to be close to customers in those regions. We combine the advantages of a small, cohesive team (currently 10 colleagues) with the international punch of iba AG. This international context provides an exciting mix of local independence and global expertise.
iba AG - Measurement Systems for Industry and Energy Our mission is to bring transparency to the world of industrial production and energy generating and distributing plants. By using our system, our customers can be sure that their plants are recorded 360° and thus all individual processes in them are recorded and made visible without gaps. iba systems are able to document the complete production chain - and to see it in context. All recording results are available to our customers in a data pool, from which they can optimise the function and development of their plants in a targeted manner. With modern tools for data analysis, causes can be found even for highly sporadic error patterns and thus availability can be sustainably improved.
Join us in designing solutions and products with which our customers can successfully implement the requirements of the digital world in the Industry 4.0 and energy environment.
Whatever your talents and passions are - we give your work a meaning and you a clear goal. Become part of something big with us - and of a great team in which everyone can give their input and contribute.
In short, we offer you not just a job, but something you can identify with.
Please fill out the following form and upload your CV. In addition, a cover letter which outlinines your motivation and other documents (e.g. work/education references) will help us to complete your application.
